Refund Policy
Last updated: July 19, 2026
1. Overview
At TheHomeInspect.com, we are committed to customer satisfaction. This Refund Policy explains when you may be eligible for a refund and how to request one.
2. Eligibility for Refunds
You may be eligible for a refund in the following situations:
- You purchased a full report but the report could not be generated for the address provided.
- You contacted us within 24 hours of purchase and have not yet downloaded or viewed the full report.
- The report delivered was materially incomplete or inaccurate due to an error on our part.
3. Refund Process
To request a refund, please contact us at info@TheHomeInspect.com or call +1 (983) 212-4710. Include your order details, the reason for the refund, and any supporting information. We will review your request and respond within 3 to 5 business days.
4. Non-Refundable Items
Refunds will not be provided in the following cases:
- You changed your mind after downloading or viewing the full report.
- The free preview was sufficient and you chose not to purchase a report.
- The report was based on incomplete or inaccurate information provided by the customer.
- Requests made after 30 days from the date of purchase.
5. Late or Missing Refunds
If a refund is approved, it may take 5 to 10 business days for the credit to appear on your statement, depending on your bank or payment provider. If you have not received your refund after 10 business days, please contact us.
6. Contact
If you have any questions about this Refund Policy, please contact us at info@TheHomeInspect.com or +1 (983) 212-4710.