Frequently Asked Questions
A home inspection report is a detailed document that evaluates the condition of a residential property. It covers major systems and components such as the roof, foundation, plumbing, electrical, HVAC, and more. Our reports are designed to help buyers and sellers understand the property before making a decision.
Most full reports are delivered within 5 to 120 minutes after purchase. You will also receive an instant free preview immediately after entering the property address, so you can see what information is available before deciding to buy a full report.
Depending on the package you choose, the full report may include property details, structural assessment, roof condition, plumbing and electrical systems, HVAC status, interior and exterior observations, safety concerns, and recommended next steps. Higher-tier packages include more detailed analysis and additional categories.
Yes. The property preview is completely free and does not require payment. It gives you a summary of available information and shows which sections are included in the full report. You only pay if you choose to unlock the full report.
Our standard packages are designed for residential properties. If you need assistance with commercial or multi-unit properties, please contact our support team and we will let you know how we can help.
We accept all major debit and credit cards. Your preferred payment method is accepted through our secure, encrypted checkout.
You can reach our support team by phone at +1 (983) 212-4710, by email at info@TheHomeInspect.com, or through the contact form on our Contact Us page. We are available 24/7.
Yes. Our reports are prepared and reviewed by experienced, licensed professionals who follow recognized home inspection standards. We combine technology with expert oversight to ensure accuracy and reliability.
Our standard reports are prepared using comprehensive property data, public records, and professional analysis. We do not perform in-person physical inspections for every order. If you require a physical inspection, please contact us to discuss availability in your area.
We serve the United States and Canada, including major metropolitan areas such as New York, Los Angeles, Dallas, Miami, Toronto, Vancouver, Calgary, and Montreal. If you are unsure whether your area is covered, enter the address on our homepage for a free preview.
Yes. Many of our customers order reports for properties they are considering buying. You do not need to own the property to request a preview or purchase a report. The information is based on publicly available data and professional analysis.
The preview is compiled from available property records and data sources. It is intended to give you a quick overview of the property and the report contents. The full report provides the complete, detailed analysis prepared by our professionals.
Our customer support team is available to answer questions about your report. You can call, email, or submit a message through our contact form. We are happy to clarify findings and help you understand the next steps.
Yes. We use industry-standard encryption and secure payment processors to protect your information. We do not store full credit card details on our servers. Your privacy and security are a top priority.
Yes. Once you receive your report, you are free to share it with your realtor, attorney, lender, or any other party involved in your transaction. We recommend keeping a copy for your records as well.
Yes, we offer refunds under certain conditions. Please review our Refund Policy for complete details about eligibility, timeframes, and how to request a refund.
Each package adds more categories and depth. Silver is a basic overview, Gold adds more detail, Platinum includes deeper analysis, Diamond adds specialized inspections, Ruby is a comprehensive residential package, and Sapphire is the most complete report with every category and the highest level of detail. Visit our Packages section for a full comparison.
We only store the information necessary to provide our services, such as your contact details and order history. We do not sell your data to third parties. For more details, please read our Privacy Policy.
At this time, our services are focused on properties in the United States and Canada. If you have a special request for a property outside these regions, please contact our support team and we will do our best to assist you.
You can update your account or billing information by contacting our customer support team. We are working on a self-service account dashboard and will make it available as soon as possible.